Member Service Representative

Spokane City Credit Union (one of America’s Best Regional Credit Unions 2025) is looking for a full-time Member Service Representative. We are seeking an individual who is service-oriented and will be responsible for processing financial transactions and assisting members in meeting their current and future financial goals through recommendation or referral of appropriate products.

The Member Service Representative is responsible for assisting members in meeting their current and future financial goals by setting up new accounts, processing members deposits, making loan payments, and completing other financial transactions. The individual will gather and share information with the members and the public about SCCU accounts, services, and offers. The position requires accuracy, sound decision-making skills, and the ability to prioritize work on a continual basis to ensure the needs of the members and SCCU are met in a timely manner.

If you have a high school education and at least two years’ experience working in a financial institution in a member service function, have a proven record of successful working in a team environment, with accuracy, attention to detail, and sound decision-making skills, you might be who we are looking for. To apply for this amazing opportunity, please submit your resume via Indeed. No Walk Ins or phone calls please.

Job Type: Full-time

Salary: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 AM to 5 PM
• Monday to Friday

Supplemental pay types:

• Potential Bonus pay.

Experience:

• Financial Institution: 2 years (Preferred)

Education:

• High school or equivalent (Required)

Location:

• Spokane, WA 99205 (Required)

Communication method(s) used:

• Email
• Phone
• In person

Job Duties:

• Answer incoming member inquiries.
• Opening New Accounts.
• Processing Member Transactions.
• Processing Loan Payments and other financial transactions
• Collaborate with management teams to stay updated on new products, services, and policies.
• Record member information within our member service database.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to members in accordance with the company's member service policies.
• Other duties as assigned.

Job Qualifications:

• High school education and at least two years’ experience working in financial institutions in a member or customer service function.
• Proven record of successful working in a team environment, with accuracy, attention to detail.
• Sound decision-making skills.
• Experience using business software applications such as Microsoft Word, Excel, etc..
• Meet the physical requirements of the job: sitting for long periods of time, ability to speak, hear, and see, ability to operate a computer keyboard & mouse and phone, and the ability to lift up to 50 pounds.

Spokane City Credit Union offers extensive, fully paid benefits to all employees who work 25 hours or more per week. The equivalent monetary value of the available benefits is approximately an extra $10+ per hour.

This position is full-time at 40 hours per week. The hourly pay will be based on the amount of relevant work experience, with $18 per hour for no to minimal experience and $22 per hour for highly experienced candidates.

Click here to view the full job description.

To apply for this amazing opportunity, please apply via Indeed. No Walk Ins or phone calls please.

SCCU is an Equal Opportunity Employer and Drug Free workplace.